Sr Network & System Support Engineer

Job Description

Objective:
The role would suit a Network & System Support Admin who is seeking an exciting new challenge with zeal to learn and implement new technologies in IT Infrastructure.

Primary Responsibilities:
 EU Support

• Identify user issues and quickly fix them through remote or onsite support.
•  Installing and configuring computer hardware, operating systems, and applications.
•  Monitoring and maintaining computer systems and networks.
•  Experience in providing Remote Support to IT operations.
•  Dealing with multiple desktop programs, configuration, and debugging techniques, Protect systems.
• CCTV Solution administration and configuration.
• Oracle ERP Client installation and troubleshooting.
•  Resolving escalated user’s complaints without the need for team lead intervention.

MS Exchange

• Strong understanding and experience with user-level MS Exchange Support.

Network Administration

• Experience in managing and troubleshooting networking devices (Switches, Routers, Load balancers).
• Patch systems with the latest upgrades and security hotfixes including desktops, routers, servers, and switches.
• Hands-on experience in managing Servers (Windows/ Unix/Linux), Backup
• Management, Disaster Recovery, Failover, Endpoint Security Management.
•  VPN (SSL, IPsec) Configuration, Maintenance, and Troubleshooting.
•  Preparation of technical documents, reports, and user guidelines.

Security

•  Hand-on experience in supporting Next-Generation Firewall i.e. Fortigate, Sophos & in-depth Knowledge of DHCP, DNS, WAF, etc.
•  In-depth knowledge of IPS, policy definition, and monitoring for incoming and outgoing traffic.
•  Experience in VPN configuration (Site to Site and Policy-based VPN), Web security gateways, and Email Security Gateways.
• Perform other related duties as required.
• Routinely test software for bugs, redundancies, and security issues.
•  Perform other related duties as required.
•  Comply with IT department Cyber Security Strategy.
•  Comply with health and safety regulations.

Skills

Experience:

•  Over All IT experience: 6+ yrs in a Multinational company
•  Network Admin experience: 2+ yrs
•  IT Support Engineer: 4+ yrs
•  Travel: 30%

Certification :

CCNA/CCNP (mandatory)
Next-Generation Firewall i.e. Fortinet or Sophos (mandatory)
MCSA (optional)

Prefrence

Network & System Support Engineer, Network & System Support, 

Network Engineer ,